INFORMATIONAL QUESTIONS
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What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are secure and protected with advanced encryption.
How long does it take to receive my order?
Orders are processed within 24-48 business hours. Delivery times are generally 2-5 business days in Italy. Express shipping is also available.
Can I change or cancel an order after confirming it?
Yes, you can change or cancel an order until it has shipped. We recommend contacting our customer service team immediately for assistance.
How does the return or exchange policy work?
You can request a return or exchange within 30 days of delivery. Items must be in perfect condition, unused, and with their original tags. Once the return is received, your refund will be issued within 7 business days.
What should I do if I receive a damaged or defective product?
If your item is defective or damaged, please contact our customer service immediately, sending photos of the product. We will promptly replace or refund it at no additional cost.
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